Cancelation Policy

Due to increase demands and inconvenience caused by no-shows, late shows and cancellations, we are implementing a No-Show and Late Cancellation Policy.

There has been an increase of demand from the community for veterinary care. Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows, and cancellations inconvenience those clients and their pets who are in need of veterinary care. We are having to implement a “No-Show” and Late Cancellation Policy due to these overwhelming occurrences.

Cancellation of an appointment: In order to be respectful of the medical needs of other pets, please be courteous and call our office promptly if you are unable to show up for any appointment. This time will be reallocated to a pet who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 3 hours before your scheduled appointment. Appointments are in high demand, and your early cancellation will allow another patient to receive timely veterinary care.

If you don’t reach a receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

Late Cancellations: A cancellation is considered to be late when the appointment is cancelled without a 3 hour advance notice.

Appointment “No Show” Policy: A “no-show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the client’s chart as a “no-show”. This includes arriving 10 minutes after your scheduled appointment. If you arrive late to your appointment the receptionist will see if we are still able to see your pet that day. If we are not, we will ask you to reschedule your appointment. Be mindful that our appointments are scheduled right after one another and because of this the doctor may not have time to give your pet the full exam and care it needs before the next appointment arrives.

The first time there is a “no-show” or late cancellation there will be no charge to the client. A 2nd occurrence will result in you being required to pay for an office visit BEFORE being able to schedule future appointments (if this occurs, the office visit fee will be deducted from your total as long as you keep that appointment, otherwise it is non-refundable if you “no-show” your appointment).
Surgery Appointment No Show Policy: All surgeries are required to pay a $100 deposit that will be deducted from your pets procedure total as long as you keep your appointment.  If you are needing to cancel your pet’s anesthetic/surgical procedure it is required to cancel/reschedule your appointment within 24 hours’ notice of your appointment time (example-if you are scheduled to be here between 8:00am-8:30am you would need to let us know before 12:00 pm the day before).

A surgery “no-show” is a client who missed a surgery appointment without providing a 24-hour notice of cancellation.

Should this occur the $100 deposit is non- refundable.

If you would like to reschedule after a no show you will be required to again pay a $100 fee before being able to schedule another anesthetic/surgical procedure

Thank you for all your dedication and support during these challenging times. We appreciate your understanding about this new policy! Please reach out with any questions.

– The Green Acres Pet Center Team